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Managing Web Services - Resources for Archivists Email and Listservs   A basic 'mailto:' link on the site allows users to ask questions and comment on the web service. Specific email links to departments such as reference services, publications, etc. may further direct the requests.   Issues to consider: Can reference handle the additional load? Develop strategies to minimize impact. Types of questions vs. onsite reference interview. Staff email directory?   Typical styles: A link at bottom of Home Page www.nagara.org Sent to the institution's head: http://www.cslnet.ctstateu.edu/index.htm Sent straight to Reference: http://www.archives.state.ut.us   Listserv A way to build a user community around a particular subject, ie. genealogy. L-Soft Home Page Liststar