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The Oregon Administrative Rules contain OARs filed through July 15, 2014
 
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OREGON MILITARY DEPARTMENT,
OFFICE OF EMERGENCY MANAGEMENT

 

DIVISION 80

E9-1-1 EMERGENCY TELEPHONE SYSTEMS PROGRAM

104-080-0000

Purpose

The purpose of the E9-1-1 Emergency Telephone System Program is:

(1) To provide uniform statewide access to police, fire, or medical service through the emergency telephone number 9-1-1.

(2) To provide the continued operation of E9-1-1 telecommunications service statewide.

(3) To provide and monitor the distribution and expenditure of E9-1-1 telephone tax funds in all accounts to E9-1-1 jurisdictions who provide E9-1-1 emergency telephone system services in Oregon.

(4) To study the efficiency of E9-1-1 telecommunications services throughout the State of Oregon.

(5) To implement the requirements of ORS 403.105 to 403.165.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 3-1992(Temp), f. & cert. ef. 7-15-92; EMD 3-1993(Temp), f. & cert. ef. 1-15-93; EMD 1-1997, f. & cert. ef. 8-15-97; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0010

Definitions

(1) “Enhanced 9-1-1 (E9-1-1)” means the delivery of automatic number and location identification of a 9-1-1 call for service.

(2) "Automatic Location Identification (ALI)" means the automatic display at a public safety answering point of the subscriber telephone number, the service address for the telephone and supplementary information.

(3) "Automatic Number Identification (ANI)" means the automatic display at a public safety answering point of the subscriber telephone number. "Pseudo-ANI (pANI)" means the number assigned to a wireless 9-1-1 call identifying the tower or sector from which the call originated. It is used for the routing of 9-1-1 Wireless calls to the designated E9-1-1 Primary PSAP.

(4) "CAD" includes Computer Aided Dispatch; Computer Assisted Dispatch.

(5) “Geographic Information Systems” (GIS) means a mapping system utilized in support of E9-1-1 for the manipulation and display of mapping data at the PSAP.

(6) "Data Base" includes:

(a) The data required to direct network routing of an emergency call to the primary public safety answering point responsible for the emergency service zone of the calling party;

(b) The data used to identify the jurisdictional boundaries within an E9-1-1 service area for each associated public or private safety agency;

(c) The data required to transfer an emergency call from a primary public safety answering point to either another primary public safety answering point or a secondary public safety answering point; and

(d) The data required to assign default routing within Oregon to a designated public safety answering point at times of network routing failure.

(7) "Data Management System" means the combination of manual procedures and computer programs used to create, store, manipulate and update data required to provide selective routing and ALI/GALI.

(8) "Primary PSAP" means a primary public safety answering point or local E9-1-1 jurisdiction which is currently an enhanced entity. Primary PSAPs are the only entities for which continued E9-1-1 will be deployed for purposes of these rules.

(9) "Emergency Service Zone" means a defined geographical territory consisting of a specific combination of law enforcement, fire and EMS coverage areas.

(10) "Geographic Automatic Location Identification (GALI)" means the automatic display at a primary public safety answering point of the positional location of the subscriber, ten-digit ANI for the device and supplementary information.

(11) "Interoperability" means deployment of E9-1-1 technologies having been engineered to allow full functionality when providers' resources are shared by two or more PSAPs or where a PSAPs' E9-1-1 telecommunications service is derived from two or more utilities regardless of whether the call is received directly from the calling party or by transfer from a contiguous PSAP.

(12) "Master Street Address Guide (MSAG)" means a database of street names containing address ranges with their associated communities that denotes emergency service numbers for E9-1-1 purposes.

(13) "Network" includes:

(a) A series of connecting points which can be joined to create communications channels intended to allow public access into the E9-1-1 emergency reporting system;

(b) Connecting points which include all Oregon providers, facility and services required to complete the emergency call; and

(c) Provider based connection of both switched and dedicated channels ultimately terminating upon station terminal equipment within each primary public safety answering point.

(14) "Network Exchange Services" includes:

(a) Intrastate telecommunications services required to deliver E9-1-1;

(b) Any telecommunications service in which the information transmitted originates and terminates within the boundaries of the State of Oregon.

(15) "On-Premises Equipment (Also referred to as Customer Premise Equipment or CPE)" includes:

(a) Those devices required to decode network signaling allowing the display of ALI/GALI;

(b) The station terminal equipment required for display of decoded signaling and voice contact with the calling party in a synchronous manner.

(16) "Open Systems" includes but is not limited to:

(a) System Application Program Interface (ISO/IEC 9945-1:1990);

(b) Information technology-Portable Operating System Interface (POSIX) (IEEE Std1003.1-1990).

(17) "P.01 Grade of Service" means emergency telecommunications service in which no more than one call in 100 attempts will receive a busy signal on the first attempt during the average busiest hour.

(18) "Positional Location" means:

(a) The means by which to describe a point on the surface of the Earth usually termed an "x, y" coordinate;

(b) "x, y" coordinate information will be provided in decimal degrees with six places of accuracy based on the North American datum (NAD) 83-91;

(c) "x, y" shall also include a "z" element when available. "z" is intended to reflect elevation in feet from Mean Sea Level.

(19) "Primary Utility" means:

(a) A utility having an exchange boundary that contains a primary PSAP point and is therefore responsible for providing network access;

(b) The utility responsible as the first point of contact for coordination of network maintenance and repair.

(20) "Provisioning" means the process of providing or obtaining needed equipment or services.

(21) "Selective Routing" means the capability of routing an E9-1-1 call from a central office to a designated PSAP based upon the telephone number and/or the location of the calling party.

(22) "Automatic Telephone Number Identification (ATNI)" means:

(a) All forms of Automatic Number Identification (ANI), Automatic Location Identification (ALI), and database information used in the processing of an E9-1-1 emergency telephone call;

(b) ATNI refers to the utility customer's telephone number, the customer's main telephone service location and the name of the utility customer required pursuant to OAR 104-080-0050(11)(a) to be supplied to the primary PSAP or E9-1-1 jurisdiction through an E9-1-1 telephone system. This reference to ATNI does not include Wireless E9-1-1 services;

(c) ATNI information may be displayed either on a video monitor or hard copy printer.

(23) “Private Switch ALI (PS/ALI)” means a service option which provides E9-1-1 features for telephone stations behind private switches. e.g. PBXs.

(24) "DMS" means Data Management System as defined in OAR 104-080-0010 (7).

(25) "Official Report" means;

(a) A final document, created by a PSAP or other public safety agency, for incident reporting purposes;

(b) After all confidential data received from the (NP) or (NL) data source are edited or deleted in compliance with ORS 403.135(2) and this rule; and

(c) Which is incident specific and is not co-mingled with other related incidents.

(26) "Official report" does not mean:

(a) An intermediate or temporary record;

(b) An automatic electronic display, and hard copy or electronic storage of ATNI;

(c) Call logs, either manual or automated, unless separated by incident;

(d) Computer Aided Dispatch records, unless separated by incident;

(e) Call detail voice and log recorders;

(f) ATNI, ANI, or ALI display units and printers.

NOTE: Unless otherwise noted above, terms used in these rules are defined in ORS 403.105(1) through (18), and OAR 104-080-0010(1) through (26)

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 3-1992 (Temp), f. & cert. ef. 7-15-92; EMD 3-1993(Temp), f. & cert. ef. 1-15-93; EMD 1-1997, f. & cert. ef. 8-15-97; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0020

Planning Considerations

(1) The Division shall maintain a file of PSAP disaster recovery plans for each E9-1-1 jurisdiction per ORS 403.150. Annual review of plans will be conducted by the E9-1-1 jurisdiction responsible for each plan. Revisions shall be submitted to the Division immediately upon completion.

(2) The Division shall maintain a file of the description and/or documentation from the primary utility that the E9-1-1 system within the jurisdiction is designed to a P.01 grade of service. A plan to monitor and maintain this grade of service must be included by the primary utility and reviewed annually by the division.

(3) The Division shall maintain a listing of the non-emergency 24-hour published number for each PSAP or E9-1-1 jurisdiction and each participating Public and Private Safety Agency.

(4) The Division shall maintain a listing of primary and secondary PSAP(s) 7 or 10-digit 24-hour emergency numbers.

(5) The Division shall maintain an itemized listing of the primary PSAP(s) on-premise equipment that is necessary to maintain the Enhanced 9-1-1 system. The listing shall include the appropriate equipment lifespan and update schedule.

(6) The Division shall maintain a list of costs of the Network Exchange Services necessary to provide the minimum of P.01 grade of service, provided by the serving Utility and approved within a tariff schedule by the Oregon PUC.

[Publications: Publications referenced are available from the agency.]

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 3-1992(Temp), f. & cert. ef. 7-15-92; EMD 3-1993(Temp), f. & cert. ef. 1-15-93; EMD 1-1997, f. & cert. ef. 8-15-97; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

9-1-1 Automatic Telephone Number Identifications

104-080-0021

Purpose

The standards and procedures set out in this rule will be followed to insure the calling party's right to confidentiality is not breached in violation of ORS 403.135(2).

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0022

Definitions

(1) "Automatic Telephone Number Identifications (ATNI)" means:

(a) All forms of Automatic Number Identification (ANI), Automatic Location Identification (ALI), and database information used in the processing of an E9-1-1 emergency telephone call.

(b) ATNI refers to the utility customer's telephone number, the customer's main telephone service location and the name of the utility customer required pursuant to OAR 104-080-0050(11)(a) to be supplied to the primary PSAP or E9-1-1 jurisdiction through an E9-1-1 telephone system. This reference to ATNI does not include Wireless 9-1-1 service.

(c) ATNI information may be displayed either on a video monitor or hard-copy printer.

(2) "DMS" means Data Management System as defined in OAR 104-080-0010(7).

(3) "Official Report" means a final document, created by a PSAP or other public safety agency, for incident reporting purposes:

(a) After all confidential data received from the (NP) or (NL) data source are edited or deleted in compliance with ORS 403.135(2), this rule; and

(b) Which is incident specific and is not co-mingled with other unrelated incidents.

(4) "Official Report" does not mean:

(a) An intermediate or temporary record;

(b) An automatic electronic display, and hard copy or electronic storage of ATNI;

(c) Call logs, either manual or automated, unless separated by incident;

(d) Computer Aided Dispatch records, unless separated by incident;

(e) Call detail voice and log recorders;

(f) ATNI, ANI or ALI display units and printers.

NOTE: Unless otherwise noted above, terms used in these rules are defined in ORS 403.105(1) through (18), and OAR 104-080-0010(1) through (26).

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0023

Use of 9-1-1 ATNI Information

(1) All telecommunicators, as defined in OAR 104-060-0010, shall not rely solely on the automatic display of ATNI information to determine the location of the call unless no other information is available.

(2) The telecommunicator, to the extent practicable under the circumstances existing at the time of the call, shall confirm the accuracy of ATNI information, and the identity of the calling party because the calling party and the utility customer whose name is displayed may not be presumed to be one-in-the-same person.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03

104-080-0024

Use of Non-Published or Non-Listed ATNI Information

(1) When a telecommunicator has determined that the automatic display ATNI is derived from a non-published (NP) or non-listed (NL) data source, the telecommunicator shall obtain from the calling party permission to disclose the information to the general public before it is used in an official report. Permission shall be deemed to have been granted only if the calling party identifies him or herself as the person listed in the NP or NL data source and indicates that it is acceptable that the NP or NL ATNI information may be disclosed to the general public. However, any information obtained from a calling party in a 9-1-1 call may be used for emergency dispatch purposes without restriction. The utilities shall provide a NP or NL designation with the ID in their data sources and shall notify their customers of privacy limitations associated with calls placed to 9-1-1.

(2) All records and reports relating to the call shall be reviewed for confidential information prior to public release and disclosure. Upon determination that confidential information exists, disclosure shall take place only after all data received from the (NP) or (NL) data source are edited or deleted in compliance with ORS 403.135(2).

(3) Upon receipt of ID with a (NP) or (NL) designation, when transferring the ID to the dispatcher or a public or private safety agency, the PSAP operator or E9-1-1 jurisdiction telecommunicator shall identify the information as having been received from a non-published or non-listed data source.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0025

Official Reports

(1) A PSAP is not required to write an official report. Should an E9-1-1 jurisdiction or primary PSAP choose not to write an official report, all of its records must be kept confidential and are not subject to disclosure until an official report is written by another public or private safety agency.

(2) As defined in the Oregon Public Records Law, ORS 192.430, all records of a public body including PSAPs are "public records" and are subject to public disclosure unless otherwise expressly prohibited by law or withheld from disclosure in whole or in part by an agency pursuant to an express exemption from the Oregon Public Records Law. ORS 403.135(2) establishes an exception.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0026

DMS

The DMS used by the PSAP or E9-1-1 jurisdiction must be approved as part of the primary PSAP's final plan.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0027

Reverse Query Without 9-1-1 Activation

(1) Nothing in these rules shall be interpreted as allowing "reverse query" of any utility supplied Automatic Location Information DMS unless and until a primary PSAP has received a live 9-1-1 call from the public or received a 9-1-1 call from the public providing a telephone number to an unknown location where threat to life or property is eminent, and then only for the purpose of identifying the customer name, address and phone number of the phone from which the call was made or where the threat is located.

(2) Reverse query includes any ability to search the utility DMS regardless of the technological ability of the Customer Premises Equipment.

(3) Reverse query may be conducted at the discretion of the PSAP management for the purpose of testing equipment, connection, and training of personnel only.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0028

Procedures for Obtaining ATNI Information Without 9-1-1 Activation

(1) Each primary PSAP shall establish policy and procedures to allow the prompt acquisition of ATNI information through a Utility's DMS in the absence of a 9-1-1 activation.

(2) Procedures shall include agreements with each utility(s) security system and be subject to periodic testing to assure accuracy.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented:
Hist.: EMD 1-1993, f. & cert. ef. 1-15-93; OEM 1-2003, f. & cert. ef. 1-15-03

104-080-0030

Administrative Considerations

(1) Except as otherwise provided by local agreement that has been approved by the Division, 9-1-1 callers shall first be routed to the primary PSAP serving the caller's primary law enforcement agency.

(2) Transfers shall be kept to an absolute minimum. As a standard, a 9-1-1 call should not be transferred more than once. 9-1-1 calls subject to multiple transfers shall be allowed only when absolutely necessary. Any deviation from this section shall be subject to division approval.

(3) Auto-dialing alarms and/or automated voice announcers shall not be allowed to access 9-1-1 telephone lines unless utilized to meet the requirements of the Americans with Disabilities Act.

(4) All 9-1-1 calls generated within the State of Oregon, shall be answered in the State of Oregon, to the extent telecommunications technology will allow. Exceptions to this rule shall be granted subject to conditions in 104-080-0070(2).

(5) No E9-1-1 emergency reporting system shall use on-premises equipment designed to offer a 9-1-1 caller a choice of options for determining the disposition of their 9-1-1 call without the assistance of a 9-1-1 call taker. Devices specifically prohibited are known generically as "Automated Call Attendant" or "Voice Mail". The use of unintended/overload cell call screening systems may be utilized with prior approval from the Division.

(6) Allowable devices are limited to pre-recorded messages informing the 9-1-1 caller that all call taking positions are currently busy and to remain on the line. These "queue" devices shall be capable of sequencing calls in a manner that forces the oldest call in the queue to be answered first by the next available call taker.

(7) All telecommunicators, as defined in OAR 104-060-0010, should not rely solely on the automatic display of ATNI information to determine the location of the call unless no other information is available.

(8) The telecommunicator, to the extent practicable under the circumstances existing at the time of the call, should confirm the accuracy of the ATNI information, and the identity of the calling party because the calling party and the utility customer whose name is displayed may not be presumed to be the one-in-the-same person.

(9) A PSAP replacing E9-1-1 call taking equipment will only be authorized E9-1-1 telephone positions equal to those currently in use. A PSAP may request an increase of E9-1-1 telephone positions subject to approval of the Division. All requests shall be in writing and based on the following criteria:

(a) Population increase of PSAP service area;

(b) Increased 9-1-1 call volume;

(c) PSAP consolidation.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 3-1992(Temp), f. & cert. ef. 7-15-92; EMD 3-1993(Temp), f. & cert. ef. 1-15-93; EMD 1-1997, f. & cert. ef. 8-15-97 ; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0040

Operations

(1) TTY equipment required. Each PSAP shall be equipped with a Telephone Typewriter (TTY) for which it is possible to connect an incoming TTY call on any line to the TTY. TTY access shall meet all Federal requirements outlined in the American Disabilities Act of 1990.

(2) Logging recorder equipment is recommended:

(a) It is recommended each PSAP have a logging recorder in operation equipped to record all voice conversations of each call as well as the date and time of each call;

(b) It is recommended each call taker station be equipped with an instant playback type of recorder to record each incoming 9-1-1 call. At least 10 minutes of storage capacity should be included. It is highly recommended that the recorder be of a digital voice storage type with no moving parts.

(3) Back-up power equipment is recommended:

(a) It is recommended each primary PSAP have a gasoline, diesel, propane or other powered motor generator set for powering the primary PSAP during long term power outages;

(b) Each primary public safety answering point shall have a battery powered Uninterruptible Power Supply (UPS) which should be capable of powering the essential customer premise equipment at the primary PSAP for a period sufficiently long to enable the motor generator recommended in subsection (3)(a) of this rule to start and stabilize. No calls shall be lost during the transition to the UPS.

(4) Each primary PSAP shall have building security to restrict intentional disruption of operations. All 9-1-1 processing and control equipment shall be accessible only to authorized personnel. Display and printing equipment shall be located so that the information is limited to those with a need to know.

(5) All exposed 9-1-1 circuit facilities and E9-1-1 customer premise equipment (CPE) rooms at the primary PSAP shall be protected and internally marked to prevent accidental damage or tampering. For this section "protected" includes maintaining the ambient room temperature per the CPE manufacturers' requirements.

(6) A primary PSAP call taker station shall consist of an operator position equipped with (minimum):

(a) Telephone device;

(b) ANI display; and

(c) ALI display.

(7) Any equipment, supplies and services purchased from the Enhanced 9-1-1 Subaccount shall be for the provisioning of Enhanced 9-1-1 telecommunications services.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 3-1992(Temp), f. & cert. ef. 7-15-92; EMD 3-1993(Temp), f. & cert. ef. 1-15-93; EMD 1-1997, f. & cert. ef. 8-15-97; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0050

Technical

(1) All plans or contracts submitted for State review will be approved by the Division on the basis of service and cost for the E9-1-1 service area impacted.

(2) Subscriber information data shall be the responsibility of the providers and made available through a Data Management System (DMS) to the requesting primary PSAP at time of receipt of an Enhanced 9-1-1 call.

(3) Unless approved by the division no primary utility shall require any primary PSAP to query more than one Data Management System for all E9-1-1 calls.

(4) The primary PSAP, primary utility, and the Division shall mutually identify the need for selective routing and the associated devices through which all calls for service are to be processed.

(5) Where interoperability requires the affected telephone utility to share its automatic location identification, a Division approved method shall be implemented.

(6) Provisioning on-premise equipment is subject to approval by the Division and must meet open systems requirements:

(a) Two methods of provisioning on-premise equipment will be considered by the Division:

(A) Provided by the primary utility and billed as non-recurring charges with monthly maintenance included; and

(B) Customer Owned and Maintained.

(b) On-premises equipment shall perform the following minimal functions:

(A) Line hold and line indicator for E9-1-1 service;

(B) Common control equipment and, when determined necessary by the Division, Automatic Call Distribution equipment and call sequencers;

(C) Telephone sets as indicated for primary interrogation and dispatch positions only;

(D) Automatic Number Identification controller(s) and associated display(s) as indicated for primary interrogation and dispatch positions only;

(E) Automatic Location Identification controller(s), data device(s), data channel(s) and display(s) as indicated for primary interrogation and dispatch positions only;

(F) Call detail recorder defined as a character print device;

(G) Holdover battery supply for paragraphs (A) through (E) of this subsection;

(H) An Uninterrupted Power Supply (UPS) shall be allowed in lieu of battery holdover when prior approval is received from the Division. Any allowed UPS device shall be only for the purpose of supporting a PSAP's E9-1-1 CPE.

(c) When a primary PSAP elects to purchase CPE that is intended to be Customer Owned and Maintained the primary PSAP shall comply with the following:

(A) The equipment must be compatible with and functionally equivalent to the primary utility provided E9-1-1 network;

(B) Mean time to repair must be equal or better to that provided by the primary utility;

(C) Equipment must be FCC approved and provide noiseless supervised transfer and conferencing.

(d) All Customer Owned and Maintained equipment is the responsibility of the primary PSAP regarding maintenance and provisioning of these standards.

(9) All installations shall be capable of both analog and digital receipt of incoming E9-1-1 calls. Digital compatibility for voice includes, but is not limited to, Signaling System 7, Feature group "X" and ISDN. Digital compatibility for data includes the ability to accept location information on a single digital transport provided by the prime utility.

(10) Every utility providing Automatic Location Identification shall present uniform data streams as required for contiguous primary PSAP operations. Such data streams may be transmitted in such a manner to allow each primary PSAP's station terminal equipment to display automatic location identification in a predetermined manner. Unless otherwise approved by the Division, every provider will adhere to the statewide data format. Any vendor supplied data management system shall search other vendors' data management system to respond to an ALI request from a PSAP when the requested data does not reside on the vendors' system.

(11) Each Automatic Location Identification data set shall include at a minimum:

(a) Area Code and Telephone number, ten digit ANI when available;

(b) Class of service;

(c) Time in 24-hour format;

(d) Date;

(e) Subscriber name or non-published;

(f) House number;

(g) House number suffix;

(h) Prefix and or Post directional;

(i) Street name including type;

(j) Emergency Service Number location;

(k) Postal community;

(l) State;

(m) Emergency Service Number;

(n) Pilot number;

(o) Emergency Service Number translation;

(p) Latitude & Longitude of wireless caller location for Phase II wireless, or that of the cell tower for Phase I.

(12) Each utility shall provide to the primary PSAP a Master Street Address Guide in either printed or electronic format as agreed to within the plan.

(13) Ownership of the Master Street Address Guide shall be jointly held between the primary PSAP, the utility, and Division.

(14) Each utility shall provide an updated Master Street Address Guide to the primary PSAP on a quarterly basis or as agreed upon within the contract for service upon each primary PSAP's installation and thereafter at intervals agreed upon between the Division and providers.

(15) The provider of each Data Management System shall be responsible for the provider based Master Street Address Guide process including compilation and continued maintenance. Submitted changes from a primary PSAP shall be incorporated into the MSAG within 72 hours of such change. Exception may be granted by the division with proper justification.

(16) The selective routing database contained within each approved selective routing device shall be maintained by the vendor(s) of such selective routers in such a manner as to accurately reflect the most recent issuance or change of address, service or service account datum within 48 hours of such change.

(17) The Division shall approve all Emergency Service Numbers assigned by a primary PSAP and primary utility. The Division will make a reasonable attempt to prevent duplication of these Emergency Service Numbers. The Division may, as required, assign or direct reassignment of Emergency Service Numbers to prevent unnecessary duplication or confusion. All geographic information data provided or produced from Enhanced 9-1-1 Sub-Account funding shall be jointly owned between the primary PSAP and the Division.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 1-1997, f. & cert. ef. 8-15-97; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0060

Funding Considerations

(1) Emergency Communications Account:

(a) Telephone tax funds shall be distributed in January, April, July and October of each year;

(b) Cities and Counties shall determine the appropriate E9-1-1 jurisdiction to which their distribution shall be directed;

(c) E9-1-1 jurisdictions shall receive telephone tax funds directly from their respective city(s) and county(s) within 45 days from the date city(s) and county(s) receive tax funds from the division unless prior arrangements have been made and approved by the Division;

(d) The Division shall maintain a current listing of recognized E9-1-1 jurisdictions eligible to receive and expend E9-1-1 telephone tax funds;

(e) Allowable Emergency Communications Account expenditures at the primary PSAP include only:

(A) E9-1-1 call taking personnel;

(B) E9-1-1 telephone line charges;

(C) E9-1-1 telephone system for call processing of 9-1-1 calls;

(D) Transfer and relay telephone line charges to secondary PSAPs;

(E) Fifty percent funding of radio base stations necessary to notify responders of a 9-1-1 call for service;

(F) E9-1-1 telephone system maintenance costs;

(G) Receive only pagers if this is primary means of notifying responders of 9-1-1 call for service;

(H) Fifty percent funding of transmit/receive pagers, portable or mobile radios and repeater stations when used as primary means of notification of responding agencies of a 9-1-1 call for service;

(I) Training expenses for E9-1-1 call takers;

(J) 9-1-1 answering contracts for primary PSAPs;

(K) Telephone and radio recording equipment used to record 9-1-1 telephone calls and notifications of responding agencies of 9-1-1 calls for service;

(L) Uninterruptible power supply systems for E9-1-1 telephone systems;

(M) Plectrons and encoders if this is the primary means of notifying responding agencies of a 9-1-1 call for service;

(N) Public education regarding 9-1-1 use and availability;

(O) Computer data links to responding agencies if this is the means used to notify responding agencies of 9-1-1 calls for service;

(P) Rural addressing;

(Q) Base rate charges for seven or ten digit emergency and non-emergency PSAP reporting numbers.

(R) Emergency Notification System or “reverse 9-1-1 systems”.

(f) The following items are allowed on a percentage basis of funding with Emergency Communications Account funds with prior approval of the Division as to the percentage allowed:

(A) Computer aided dispatch systems that handle E9-1-1 call processing and notification of responding agencies of 9-1-1 calls for service;

(B) Telephone and radio consoles;

(C) Administration and overhead (rent, utilities, and maintenance) of a multi-use PSAP that includes dispatching of public safety services;

(D) Backup power systems (generators);

(E) Alternate PSAP sites and circuit routing when used for disaster recovery;

(F) Planning costs for the preliminary and final plan preparation for E9-1-1 Plans required in Section 6 and 7, chapter 743, Oregon Laws 1991.

(g) Any other items not covered by these rules that after application by the primary PSAP and concurrence of the Division are necessary in providing E9-1-1 services in the primary PSAP service area;

(h) Secondary PSAPs are not eligible for funding from this account.

(2) Enhanced 9-1-1 Sub-Account: The following costs of providing E9-1-1 telephone service shall be reimbursed from the Enhanced 9-1-1 Sub-Account of the Emergency Communications Account, subject to available funds and the following requirements, to those 9-1-1 Planning Committees that have been issued an E9-1-1 Service Plan Approval by the Division:

(a) Costs of the Network Exchange Services necessary to provide the minimum grade of service defined in ORS 403.115(5)(d);

(b) Costs for on-premises equipment:

(A) Allowances for Customer Owned and Maintained on-premises equipment will be limited to the estimated cost of the primary utility supplied solution or actual costs, whichever is less;

(B) Integration of Automatic Number Identification and Automatic Location Identification into a Computer Aided Dispatch system in use by a primary PSAP may be compensated in lieu of on-premise display equipment with the exception that one Automatic Number Identification display and one Automatic Location Identification display must be actively in use on-site. Compensation will be limited to the cost of such displays as provided by the primary utility;

(C) On-going maintenance costs following the warranty period, if any, for on-premises equipment;

(D) Payment of costs for on-going maintenance of the on-premises equipment following the expiration of the warranty period for the equipment shall be made by submitting a copy of the maintenance contract with an itemized listing of hourly labor rates and equipment costs to the Division for approval;

(E) The Division shall make payment directly to the vendor upon verification that the charges are for the E9-1-1 on-premises equipment and services originally contracted for and that the vendor's hourly labor rate does not exceed the prevailing labor rate for similar communication equipment and services.

(c) Database, MSAG, GIS development and maintenance based on the hourly wage including benefits of employee(s) doing this work for the primary PSAP and the number of hours the employee(s) devotes to this process as approved by the Division;

(d) Payment of costs for consulting related to E9-1-1 shall be made by the Division directly to the consultant, but only after verification that:

(A) The need and proposed cost of consulting services were identified in either the original E9-1-1 Service Plan; and

(B) A copy of the consultant's contract and fees have been submitted and approved by the Division.

(C) Units of local government not directly providing PSAP operation and having investments as defined in Chapter 533, Section 20(2) of Oregon Laws 1981 as amended shall first expend such investments.

(3) Equipment Replacement Sub-Account: The Equipment Replacement Sub-Account was established to replace E9-1-1 customer premises equipment currently in service that does not accomplish the functional requirements for processing E9-1-1 calls as determined by the Division and may include:

(a) Maintenance issues based on the age of the equipment, and the availability of the parts;

(b) Ability to meet open systems requirements of the State of Oregon;

(c) Ability to migrate to new technologies developed for E9-1-1 services.

(4) The Division shall work with a PSAP that has requested CPE replacement to determine the need for equipment replacement and will make the final determination whether or not to replace the CPE.

(5) The process for provisioning replacement CPE will follow the same process outlined in OAR 104-080-0050(6), and is required to have Division approval.

(6) Funding from the Equipment Replacement Sub-Account will only be authorized for those PSAPs that comply with these rules.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 1-1997, f. & cert. ef. 8-15-97 ; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

104-080-0070

Variance

(1) The mediation of disputes between a governing body, E9-1-1 jurisdiction and public or private safety agency regarding an E9-1-1 system, not otherwise resolved in accordance with a written agreement, shall be undertaken as provided in ORS 403.160.

(2) Any deviation from these guidelines is subject to approval by the Division. Requests for deviation shall identify which section(s) are affected and include supporting documentation of the device or process involved. The Division may require additional clarification at its discretion.

(3) Primary PSAPs geographically situated in such a manner that interoperability with another primary PSAP is believed to be an unreasonable goal, shall request a variance from the applicable provisions of these rules.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 1-1997, f. & cert. ef. 8-15-97; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10

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